What We Do In CTP Services
Get access to immediate support and assistance in resolving CTP Software, CTP Hardware problems or workflow problems and going switch to full operational mode.
Typically, during the preventive maintenance visit our technician will check your machinery for early signs of problems like unexpected error. They will set the factory parameters of your machine and re-align the imaging system, replace filters (manufacturer's guidelines) and lubricate the moving parts.
Don't Worry About Repair Time
For faster service, we can offer a spare part as the same as yours or faster in Exchange and ready for shipment, so your machine did not stop.
We send the new spare part within 24 hours.
Prevent Your Machinery From Stopping
CTP problems sometimes are so complicated to repair so with regular maintenance and services you can have non-stop running machinery.
All kind of Heidelberg CTP / Creo CTP / Kodak CTP can be repaired by our certified engineers.
Our products and services are available in all countries
Free Remote Diagnostics
We offer remote diagnostic support for CTP equipment and workflow software also for media change or set a new media. Our technician connects to your machine and Find The Error Free Of Any Charge, then we give you a budget-friendly price for repairing.
After check devices, we calculate the repairing cost and arrange with our customer for repairing. Your defective laser has to be sent back in exchange. We guarantee to get your machine running again as soon as possible.
*All Prices Is Fully Guaranteed.
We guarantee that all our services and products are offered at the best price and if you find a lower price than us, your cost will be refunded.
With support agreements, we are always with you and will try to reactivate your device as soon as possible.
For the Manager whose production never stops 24 / 7, We can offer a 24/7 Service contracts for telephone call or team viewer.
For the manager whose work 9 hour per day, we can offer 8:00 am till 5:00 pm service contract also affordable too.
just contact us to conclude a support contract. Support contracts include three types, as follows:
This support includes software issues or some hardware issues and is available 24 hours a day.
This support includes software issues that are provided 24 hours a day through "Team Viewer" and "AnyDesk" software.
This support includes software and hardware services and its time will be determined by prior coordination.
If you have a on-site support contract, our technicians will be at your place up to 48 hours later after the problem is reported, and you will be notified of the exact time of the visit after checking the distance.
If you have a remote support contract, please download one of the following software and install it on your computer so that our technicians can connect to your system.
Our highly trained, certified engineers will install, calibrate and test the CTP machine in your system via TeamViewer or AnyDesk software. So, if your machine has problem, you can call us or send us email .
Do Not Have a Support Contract?
Our technician connects to your machine and Find The Error Free Of Any Charge, then we give you a budget-friendly price for repairing.
Service guarantee means that if the same problem occurs again after repairing the device, we will repair the device again as soon as possible and free of charge.
All repairs have a one-month guarantee by default, but you can request a longer guarantee period if you wish.
The maximum guarantee time is one year and we suggest that you use the maximum guarantee time.
Training includes using software and replacing hardware. Training is done by Phone, Remote and On-site. Using unlimited training requires concluding a contract, Just Contact Us to know the contract concluding procedure. The cost of training is determined by the customer's needs, which is approximately $ 100 per hour. Covered devices for training include all CTP devices whose brands are Kodak, Heidelberg and Creo.
We sell the machine include free Training in our site and also we train your employee how to operate with Machine and normal maintenance.
Didn't Get Your Machinery From Us?
If you didn't get your machinery from us also we can offer you the same Training.
In this case, the training is done in one or more sessions. We definitely suggest using unlimited training.
This case, in addition to one-time training, includes unlimited support (during the contract period) and fixing the user's problems by phone or remote.